These Terms of Service govern your access to and use of OakWood Care Home Org (the "Platform"), operated by oakwoodcarehomeorg. By using our website, you agree to these terms.
1. Acceptance of Terms
By accessing or using the Platform, you confirm that you are at least 18 years old and agree to comply with these Terms of Service and all applicable laws. If you do not agree, please do not use the Platform.
2. Our Services
OakWood Care Home Org is an online directory that helps families find, compare, and connect with care providers. We provide information, reviews, and tools to support your care search. We do not provide care services directly and are not a care agency or regulated care provider.
Provider listings, ratings, and reviews are supplied for general information. You should always carry out your own checks before engaging any care provider.
3. User Accounts
To access certain features (such as saving searches, writing reviews, or registering as a provider), you may need to create an account. You agree to:
- Provide accurate and complete registration information
- Keep your login credentials secure and confidential
- Notify us promptly if you suspect unauthorised access to your account
- Accept responsibility for all activity under your account
4. Acceptable Use
You agree not to misuse the Platform. Prohibited activities include, but are not limited to:
- Posting false, misleading, or defamatory reviews or content
- Attempting to gain unauthorised access to our systems or user accounts
- Scraping, copying, or redistributing Platform content without permission
- Using the Platform for unlawful, harmful, or fraudulent purposes
- Impersonating another person or misrepresenting your affiliation with a provider
5. Care Provider Listings
Care providers who register on the Platform are responsible for ensuring their profiles are accurate, up to date, and compliant with applicable regulations, including CQC requirements where relevant.
We reserve the right to edit, suspend, or remove listings that violate these terms or that we reasonably believe may mislead users.
6. Reviews and User Content
When you submit reviews, comments, or other content, you grant us a non-exclusive, royalty-free licence to use, display, and distribute that content on the Platform. You confirm that your content is truthful, based on genuine experience where applicable, and does not infringe third-party rights.
We may moderate or remove content that breaches these terms or our community guidelines.
7. Intellectual Property
All content on the Platform — including text, graphics, logos, and software — is owned by or licensed to oakwoodcarehomeorg and protected by copyright and other intellectual property laws. You may not reproduce or distribute Platform content without our prior written consent.
8. Disclaimers
The Platform is provided on an "as is" and "as available" basis. While we strive to keep information accurate and up to date, we do not guarantee the completeness, reliability, or suitability of any listing, review, or advice published on the Platform.
Nothing on the Platform constitutes medical, legal, or financial advice. Always seek professional guidance for care funding, health, and legal matters.
9. Limitation of Liability
To the fullest extent permitted by law, oakwoodcarehomeorg shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform or your engagement with any care provider found through it.
10. Termination
We may suspend or terminate your access to the Platform at any time if you breach these terms or if we discontinue the service. You may close your account at any time by contacting us.
11. Changes to These Terms
We may update these Terms of Service from time to time. Material changes will be posted on this page with an updated date. Continued use of the Platform after changes constitutes acceptance of the revised terms.
12. Contact Us
If you have questions about these Terms of Service, please contact us: